Terms of Service

1. Introduction and Acceptance

Welcome to Salvatorees Pizza ("we," "us," "our," or "Company"). These Terms of Service ("Terms," "Agreement") govern your use of our website located at salvatoreess.shop (the "Service") operated by Salvatorees Pizza.

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access the Service. These Terms constitute a legally binding agreement between you and Salvatorees Pizza.

1.1 Eligibility Requirements

To use our services, you must:

• Be at least 18 years old or have parental/guardian consent
• Have the legal capacity to enter into a binding contract
• Provide accurate and truthful information
• Comply with all applicable local, state, and federal laws
• Not be prohibited from using our services under Canadian law

1.2 Account Responsibility

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to immediately notify us of any unauthorized access to or use of your account.

1.3 Updates to Terms

We reserve the right to modify these Terms at any time. We will notify users of any material changes via email or prominent notice on our website. Your continued use of the Service after such modifications constitutes acceptance of the updated Terms.

2. Definitions

For the purposes of these Terms, the following definitions apply:

• "We," "Us," "Our," or "Company" refers to Salvatorees Pizza, located at 76 Church Road, Canada
• "You," "Your," or "User" refers to the individual or entity accessing or using our Service
• "Services" refers to all food preparation, delivery, catering, and related services provided by Salvatorees Pizza
• "Content" refers to all text, images, videos, audio, or other materials available through our Service
• "Website" refers to salvatoreess.shop and all associated subdomains and pages
• "Order" refers to any request for food products or services placed through our Service
• "Delivery Zone" refers to the geographic areas where we provide delivery services

3. Use of Services

3.1 Permitted Use

You may use our Service for the following purposes:

• Browsing our menu and restaurant information
• Placing orders for personal consumption
• Making reservations and bookings
• Accessing customer support
• Participating in promotional activities
• Providing feedback and reviews
• Subscribing to newsletters and updates

3.2 Prohibited Use

You agree not to use our Service for any of the following:

• Any unlawful purpose or to solicit others to perform unlawful acts
• Violating any international, federal, provincial, or local regulations or laws
• Transmitting or procuring the sending of any advertising or promotional material
• Impersonating or attempting to impersonate the Company, employees, or other users
• Using our Service in any manner that could disable, overburden, or impair the Service
• Using any robot, spider, or other automatic device to access the Service
• Introducing any viruses, trojan horses, worms, logic bombs, or malicious material
• Attempting to gain unauthorized access to any portion of the Service
• Harassing, abusing, or harming other users
• Using false information or impersonating another person
• Commercial use without our express written permission

4. User Accounts

4.1 Registration Requirements

To access certain features of our Service, you may be required to register for an account. When you register, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Maintain the security of your password
• Accept responsibility for all activities under your account
• Immediately notify us of any unauthorized access

4.2 Account Security

You are solely responsible for maintaining the confidentiality of your account login information. You agree to immediately notify Salvatorees Pizza of any unauthorized use of your account or any other breach of security.

4.3 Account Termination

We reserve the right to terminate or suspend your account at our sole discretion, without notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties, or for any other reason.

5. Products and Services

5.1 Food Safety and Quality Standards

Salvatorees Pizza is committed to maintaining the highest standards of food safety and hygiene. All our food products are prepared in accordance with:

• Canadian Food and Drug Act regulations
• Provincial health department guidelines
• HACCP (Hazard Analysis and Critical Control Points) principles
• Industry best practices for food handling and storage

5.2 Allergen Information and Disclaimers

We take food allergies seriously. However, please note:

• Our kitchen handles common allergens including wheat, dairy, eggs, nuts, and soy
• Cross-contamination may occur despite our best efforts
• Allergen information is provided for guidance only and may not be complete
• You are responsible for informing us of any allergies or dietary restrictions
• We cannot guarantee that any menu item is completely free from allergens
• If you have severe allergies, please consult with management before ordering

5.3 Order Acceptance and Processing

All orders are subject to acceptance by Salvatorees Pizza. We reserve the right to:

• Refuse or cancel orders at our discretion
• Limit quantities of any products or services
• Discontinue any product at any time
• Verify delivery addresses and contact information
• Request additional verification for large orders

5.4 Delivery Terms and Conditions

Our delivery service operates under the following terms:

• Delivery Zones: We deliver within specified geographic areas around our location
• Minimum Orders: A minimum order value may apply for delivery
• Delivery Times: Estimated delivery times are provided but not guaranteed
• Delivery Fees: Standard delivery charges apply as displayed at checkout
• Weather Conditions: Severe weather may affect delivery times or availability
• Access Requirements: Clear address and accessible delivery location required

5.5 Order Modification and Cancellation

Order changes and cancellations are subject to the following policy:

• Orders may be modified within 5 minutes of placement
• Cancellations must be requested before food preparation begins
• Refunds for cancelled orders will be processed within 3-5 business days
• Orders cannot be cancelled once out for delivery
• Special dietary modifications must be specified at time of order

5.6 Temperature-Sensitive Item Handling

For food safety, we maintain strict temperature controls:

• Hot foods are kept at safe serving temperatures during delivery
• Cold items are maintained at appropriate refrigerated temperatures
• Delivery personnel follow food safety protocols
• Items should be consumed promptly upon delivery
• We are not responsible for temperature loss due to delivery delays caused by customer unavailability

5.7 Pricing and Payment

All prices are listed in Canadian dollars and include applicable taxes unless otherwise stated. We accept payment via credit card, debit card, and other approved payment methods. Prices are subject to change without notice.

5.8 Returns and Refunds

Due to the nature of food products, returns are generally not accepted. However, we will address quality concerns and may offer refunds or replacements for unsatisfactory items. Please refer to our Refund Policy for detailed information.

6. Intellectual Property

6.1 Our Ownership

The Service and its original content, features, and functionality are and will remain the exclusive property of Salvatorees Pizza and its licensors. The Service is protected by copyright, trademark, and other laws. Our trademarks and trade dress may not be used without our express written permission.

6.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our Service for personal, non-commercial purposes, subject to these Terms.

6.3 User Content License

By posting content on our Service, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, publish, and distribute such content in connection with the Service.

6.4 Copyright Infringement

We respect the intellectual property rights of others. If you believe that any content on our Service infringes your copyright, please contact us at [email protected] with detailed information about the alleged infringement.

7. User Content

7.1 Content Responsibility

You are solely responsible for any content you post, upload, or otherwise make available through our Service. This includes reviews, comments, photos, and any other materials.

7.2 Content Standards

User content must not:

• Contain false, misleading, or inaccurate information
• Infringe on the rights of any third party
• Contain obscene, offensive, or inappropriate material
• Promote discrimination, hate speech, or violence
• Violate any applicable laws or regulations
• Contain spam or unsolicited advertising

7.3 Content Removal

We reserve the right to remove any user content that violates these Terms or is otherwise objectionable, without notice and at our sole discretion.

8. Disclaimers

8.1 Service "As Is"

The Service is provided on an "as is" and "as available" basis. We make no representations or warranties of any kind, express or implied, as to the operation of the Service or the information included therein.

8.2 No Warranty of Uninterrupted Service

We do not warrant that the Service will be uninterrupted, timely, secure, or error-free. We make no warranty as to the results that may be obtained from the use of the Service.

8.3 Third-Party Content

We are not responsible for the accuracy, completeness, or usefulness of any third-party content or services accessed through our Service.

8.4 Professional Advice Disclaimer

The information provided through our Service is for general informational purposes only and should not be considered as professional advice. We recommend consulting with qualified professionals for specific dietary or health concerns.

9. Limitation of Liability

To the fullest extent permitted by applicable law, in no event shall Salvatorees Pizza, its officers, directors, employees, or agents be liable to you for any direct, indirect, incidental, special, punitive, or consequential damages whatsoever resulting from:

• Your access to or use of or inability to access or use the Service
• Any conduct or content of any third party on the Service
• Any content obtained from the Service
• Unauthorized access, use, or alteration of your transmissions or content
• Food allergies or adverse reactions to our products
• Delivery delays or issues beyond our reasonable control

Our total liability to you for all damages, losses, and causes of action shall not exceed the amount paid by you to Salvatorees Pizza in the six months preceding the claim.

10. Indemnification

You agree to defend, indemnify, and hold harmless Salvatorees Pizza and its licensors, licensees, distributors, third-party suppliers, licensors, officers, directors, employees, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including attorney's fees) arising from:

• Your use of and access to the Service
• Your violation of any term of these Terms
• Your violation of any third-party right
• Any content you post or share through the Service
• Any harm caused to a third party through your use of the Service

11. Third-Party Links and Services

Our Service may contain links to third-party websites or services that are not owned or controlled by Salvatorees Pizza. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.

You acknowledge and agree that Salvatorees Pizza shall not be responsible for any damage or loss caused by your use of any third-party content, goods, or services available through such websites or services.

12. Termination

12.1 Termination by Company

We may terminate or suspend your account and bar access to the Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever, including breach of the Terms.

12.2 Termination by User

If you wish to terminate your account, you may discontinue using the Service and contact us to request account deletion.

12.3 Effect of Termination

Upon termination, your right to use the Service will cease immediately. Provisions that by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, and limitation of liability.

13. Governing Law and Disputes

13.1 Applicable Law

These Terms shall be interpreted and governed by the laws of Canada and the province in which our business is located, without regard to conflict of law provisions.

13.2 Dispute Resolution

Any dispute arising from these Terms or your use of the Service will first be addressed through good faith negotiations. If a resolution cannot be reached within 30 days, disputes may be resolved through binding arbitration or in the courts of competent jurisdiction in Canada.

13.3 Jurisdiction and Venue

You agree that any legal action or proceeding between you and Salvatorees Pizza shall be brought exclusively in the federal or provincial courts located in Canada, and you consent to the jurisdiction of such courts.

14. Changes to Terms

We reserve the right to modify or replace these Terms at any time at our sole discretion. If a revision is material, we will provide at least 30 days notice prior to any new terms taking effect.

What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms.

15. General Provisions

15.1 Entire Agreement

These Terms constitute the entire agreement between you and Salvatorees Pizza regarding the use of the Service, superseding any prior agreements between you and the Company relating to your use of the Service.

15.2 Severability

If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall remain in full force and effect.

15.3 Waiver

No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term, and our failure to assert any right under these Terms shall not constitute a waiver of such right.

15.4 Assignment

You may not assign or transfer these Terms or your account to any third party. We may assign our rights under these Terms to any third party without restriction.

15.5 Force Majeure

We shall not be liable for any failure or delay in performance under these Terms due to causes beyond our reasonable control, including acts of God, natural disasters, war, terrorism, strikes, or government regulations.

15.6 Headings

The headings in these Terms are for convenience only and shall not affect their interpretation.

16. Contact Information

If you have any questions about these Terms of Service, please contact us using the information below:

By using our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

These terms are effective as of January 1, 2025, and will remain in effect until superseded by updated terms.