Privacy Policy

1. Introduction

Salvatorees Pizza ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, use our food delivery services, or interact with our restaurant locations.

This policy applies to all information collected through our website (salvatoreess.shop), mobile applications, in-person transactions at our locations, phone orders, and any related services. By using our services, you agree to the terms outlined in this Privacy Policy.

We never sell your personal data to third parties. Your trust is paramount to us, and we are committed to maintaining the highest standards of privacy protection in the food service industry.

2. Information We Collect

2.1 Information You Provide

• Personal Identification Information: Name, email address, phone number, delivery address, billing address
• Account Information: Username, password (encrypted), order history, favorite items
• Food Service Specific Information:
  • Order history and dietary preferences
  • Allergen information and special dietary requirements (vegan, halal, kosher, gluten-free)
  • Delivery instructions and preferred delivery times
  • Table reservation information and party size
  • Catering event details and special requests
  • Loyalty program participation and rewards data
  • Food preferences and customization choices
• Payment Information: Credit/debit card details (securely encrypted and stored by our payment processors)
• Communication Data: Contact form submissions, customer reviews, feedback, and support inquiries
• Marketing Preferences: Email subscription preferences, promotional communication consent

2.2 Automatically Collected Information

• Device Information: IP address, browser type and version, operating system, device identifiers
• Usage Data: Pages visited, time spent on site, click patterns, referring websites
• Location Data: Approximate location from IP address, precise location (with consent) for delivery services
• Cookie Data: Session IDs, user preferences, analytics data, advertising identifiers
• Performance Data: Website loading times, error messages, system performance metrics

2.3 Information from Third Parties

• Social Media: Profile information when you connect social media accounts
• Payment Processors: Transaction confirmations and payment status
• Delivery Partners: Delivery status updates and location tracking
• Marketing Partners: Demographic and interest data for targeted advertising
• Review Platforms: Public reviews and ratings you post about our services

3. How We Use Your Information

3.1 Service Provision

• Order Processing: Fulfilling food orders, processing payments, coordinating delivery
• Account Management: Creating and managing user accounts, authentication, password resets
• Customer Support: Responding to inquiries, resolving issues, providing technical assistance
• Service Improvement: Analyzing usage patterns, optimizing website performance, enhancing user experience
• Personalization: Customizing menu recommendations, remembering preferences, suggesting reorders

3.2 Communication

• Order Communications: Confirmation emails, delivery notifications, pickup ready alerts
• Customer Support: Responding to queries, following up on complaints, satisfaction surveys
• Important Notices: Policy changes, service updates, security alerts
• Marketing Communications: Promotional emails, special offers, new menu items (with your consent only)
• Loyalty Programs: Rewards notifications, points balance updates, exclusive member offers

3.3 Marketing and Analytics

• Personalized Advertising: Showing relevant ads based on preferences and behavior
• Traffic Analysis: Understanding website usage, popular menu items, peak ordering times
• Campaign Effectiveness: Measuring success of marketing campaigns and promotions
• Market Research: Developing new products, improving existing offerings, pricing strategies
• Competitive Analysis: Understanding market trends and customer preferences

3.4 Legal Compliance

• Legal Requests: Responding to court orders, subpoenas, government investigations
• Fraud Prevention: Detecting suspicious activities, preventing unauthorized access
• Safety Protection: Protecting rights, property, and safety of customers and employees
• Dispute Resolution: Handling legal disputes, insurance claims, regulatory compliance
• Record Keeping: Maintaining records as required by food safety and business regulations

4. Information Sharing and Disclosure

4.1 Service Providers

We share information with trusted third-party service providers who assist us in operating our business:

• Payment Processors: Secure processing of credit card transactions (PCI DSS compliant)
• Delivery Partners: Third-party delivery services for order fulfillment
• Cloud Storage Providers: Secure data storage and backup services
• Email Marketing Services: Sending promotional emails and newsletters
• Analytics Providers: Website traffic analysis and user behavior insights
• Customer Support Tools: Help desk software and communication platforms

4.2 Legal Requirements

We may disclose your information when required by law or to protect our rights:

• Legal Process: Court orders, subpoenas, search warrants
• Regulatory Compliance: Food safety inspections, health department requirements
• Law Enforcement: Criminal investigations, fraud prevention
• Public Safety: Emergency situations, public health concerns

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets:

• Your information may be transferred to the new owner
• We will notify you before the transfer occurs
• The new owner must comply with this Privacy Policy
• You will have the option to delete your account if you disagree

4.4 With Your Consent

We may share your information for other purposes with your explicit consent, such as:

• Participation in marketing campaigns or contests
• Testimonials or case studies (with permission)
• Integration with third-party services you request

5. Data Security

5.1 Technical Measures

• Encryption: SSL/TLS encryption for all data transmission, AES-256 encryption for stored data
• Firewall Protection: Advanced firewall systems to prevent unauthorized access
• Access Control: Role-based access with minimum necessary permissions
• Monitoring: 24/7 security monitoring and intrusion detection systems
• Data Backup: Regular automated backups stored in secure, geographically separate locations
• Vulnerability Testing: Regular security assessments and penetration testing

5.2 Organizational Measures

• Employee Training: Regular security awareness training for all staff
• Data Handling Procedures: Strict policies for accessing and processing personal data
• Confidentiality Agreements: All employees and contractors sign confidentiality agreements
• Incident Response: Comprehensive security incident response plan
• Compliance Audits: Regular internal and external security audits

5.3 Your Responsibilities

You can help protect your information by:

• Strong Passwords: Use unique, complex passwords for your account
• Password Security: Never share your login credentials with others
• Public Computers: Always log out when using shared or public devices
• Phishing Awareness: Be cautious of suspicious emails or links
• Immediate Reporting: Contact us immediately if you suspect unauthorized access

Security Breach Notification: In the unlikely event of a data breach that affects your personal information, we will notify you and relevant authorities within 72 hours of discovery, as required by applicable laws.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and provide our services effectively:

Type	Purpose	Duration
Essential Cookies	Basic site functions, login state, shopping cart	Session
Functional Cookies	User preferences, language settings, location	Up to 1 year
Analytics Cookies	Usage analysis, performance improvement	Up to 2 years
Marketing Cookies	Personalized advertising, campaign tracking	Up to 1 year

Tracking Technologies Used:

• Google Analytics: Website traffic analysis and user behavior insights
• Facebook Pixel: Social media advertising effectiveness measurement
• Web Beacons: Email open rates and engagement tracking
• Local Storage: Browser-based data storage for enhanced functionality
• Session Storage: Temporary data storage during your visit

Cookie Management: You can control cookies through your browser settings to accept, reject, or delete cookies. Please note that disabling certain cookies may affect website functionality and your user experience.

7. Your Rights (GDPR/CCPA Compliance)

Depending on your location, you may have the following rights regarding your personal data:

7.1 Right of Access

You have the right to view the personal data we hold about you, including how we collect, use, and share it.

7.2 Right to Rectification

You can request correction of inaccurate or incomplete personal information in your account or our records.

7.3 Right to Erasure (Right to be Forgotten)

You may request deletion of your personal data, subject to legal retention requirements.

7.4 Right to Restrict Processing

You can limit how we use your personal data in certain circumstances.

7.5 Right to Data Portability

You can receive your personal data in a machine-readable format or have it transferred to another service provider.

7.6 Right to Object

You can object to processing of your personal data, especially for marketing purposes.

7.7 Right Against Automated Decision-Making

You have rights regarding automated decision-making processes that significantly affect you.

How to Exercise Your Rights: Contact us using the information in Section 13. We will respond to your request within 30 days.

8. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16.

• If we discover we have collected information from a child under 16, we will delete it immediately
• Parents or guardians who believe their child has provided information should contact us immediately
• We encourage parents to monitor their children's online activities
• Age verification may be required for certain services like online ordering

9. International Data Transfers

9.1 Protection Measures

When we transfer data internationally, we ensure appropriate protection through:

• Adequacy Decisions: EU-Canada adequacy decisions and similar arrangements
• Standard Contractual Clauses (SCC): Legal safeguards for data transfers
• Data Processing Agreements: Binding contracts with international partners
• Security Measures: Technical and organizational safeguards
• Compliance Audits: Regular verification of protection measures

9.2 Transfer Destinations

Your data may be transferred to and processed in:

• United States: Cloud storage and analytics services
• European Union: Data processing and customer support
• Other countries: As needed for business operations, always with appropriate safeguards

10. Data Retention Periods

We retain your information only as long as necessary for the purposes outlined in this policy:

Information Type	Retention Period	Reason
Account Information	6 months after account deletion	Legal obligations, dispute resolution
Order History	7 years	Tax and accounting requirements
Payment Records	7 years	Financial regulations, dispute resolution
Marketing Consent	3 months after withdrawal	Consent record keeping
Website Usage Logs	Up to 2 years	Security monitoring, analytics
Customer Support Records	3 years	Service quality improvement
Food Safety Records	As required by law	Regulatory compliance

Safe Data Disposal

When data retention periods expire, we ensure secure disposal through:

• Electronic Deletion: Complete, unrecoverable deletion from all systems
• Physical Records: Secure shredding of paper documents
• Backup Deletion: Removal from all backup systems and archives
• Disposal Records: Documentation of data disposal activities

11. Third-Party Links

Our website may contain links to third-party websites or services. Please note:

• We are not responsible for the privacy practices of third-party sites
• This Privacy Policy does not apply to third-party websites
• We encourage you to review third-party privacy policies before providing information
• Links to third parties do not constitute endorsement of their privacy practices
• You interact with third-party sites at your own risk

12. Policy Changes

12.1 Change Notification

We will notify you of privacy policy changes through:

• Website Notice: Prominent banner on our homepage
• Email Notification: Direct email to registered users
• Account Alerts: Pop-up notification when you log in
• Explicit Consent: Required for significant changes affecting your rights

12.2 Checking for Changes

• The latest version is always available on our website
• Check the "Last Updated" date at the top of this page
• Continued use of our services constitutes acceptance of changes
• You may stop using our services if you disagree with updates

13. Contact Information

13.1 Complaints

If you have concerns about our privacy practices:

• Contact us first using the information above for resolution
• If unsatisfied, you may contact your local privacy authority
• For Canadian residents: Office of the Privacy Commissioner of Canada
• We are committed to working with authorities to resolve any concerns

14. Withdrawal of Consent

14.1 Marketing Consent Withdrawal

You can withdraw marketing consent by:

• Unsubscribe Links: Click unsubscribe in any marketing email
• Account Settings: Update preferences in your online account
• Customer Support: Contact us directly to opt-out
• Written Request: Send written notice to our address above

14.2 Account Deletion

To delete your account and associated data:

1. Log into your account and go to Settings
2. Select "Delete Account" option
3. Confirm your identity and deletion request
4. We will process the deletion within 30 days
5. Some data may be retained as required by law

15. Conclusion

At Salvatorees Pizza, protecting your privacy is not just a legal requirement—it's fundamental to our values and the trust you place in us when choosing our food services. We are committed to maintaining the highest standards of privacy protection while delivering exceptional dining experiences.

The relationship between our restaurant and our customers is built on trust, quality food, and respect for your personal information. We continuously review and improve our privacy practices to ensure they meet evolving standards and regulations.

If you have any questions about this Privacy Policy, our data practices, or how we handle your personal information, please don't hesitate to contact us. We welcome your feedback and are always happy to clarify any aspect of our privacy commitments.

Thank you for choosing Salvatorees Pizza and for trusting us with your personal information. We look forward to serving you delicious meals while keeping your data safe and secure.